Support AI • Enterprise Grade

Resolve questions with  AI support

A cited support assistant that answers accurately, escalates cleanly, and keeps knowledge current. Clear responses. Calm tone. Always on.

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Ticket deflection
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Median reply
24/7
Coverage
Intelligent Support

From docs to resolution in minutes

See how knowledge becomes grounded answers and clean escalations—without extra work for your team.

Ingest & Sync

01

Docs, help center, tickets, and release notes with freshness signals.

Knowledge Base
Syncing...
Scanning sources...
SitemapsEmbeddings

Answer & Cite

02

Grounded responses with inline citations and source links.

Support Chat
Online
Waiting for question...
CitationsFreshness tags

Escalate

03

Concise summary, relevant context, and next steps routed to your queue.

Ticket #4821
Escalating...
StatusEscalated
PriorityHigh
Assigned toSupport Team
Summary

Customer needs assistance with API key reset. Attempted self-service but encountered error. Requires manual intervention.

Context
Previous conversation reviewed
PII redacted automatically
Policy compliance verified
RedactionPolicy checks
Outcomes

What you get on day one

A fully managed support assistant that resolves with citations and routes the rest with context.

Cited answers

Every reply links to the source. No guessing. No drift.

Docs • Help center • Changelogs

Clean escalation

Hand‑offs include a short summary, key facts, and next steps.

Redaction • Policy checks

Quiet operations

We ingest, tune, and monitor. You review results each week.

SLAs • Proactive checks
How it works

Deploy in three steps

01
Blueprint

Channels, tone, escalation rules, and brand guardrails. We ingest your docs.

Channels setupEscalation rules
02
Calibration

A/B across prompts, citations, and routing until KPIs lock.

Prompt testingRouting optimization
03
Launch

Go live on web, email, and chat with weekly reviews and updates.

Multi-channelWeekly reviews
Start your deployment
Trust & Integrations

Enterprise‑grade guardrails

Compliance, by default
  • Redaction of PII in messages and logs
  • Policy filters before send
  • Consent tracking and audit trails
  • Regional hosting options
Works with your stack

Native connectors and clean webhooks keep your helpdesk in sync.

ZendeskIntercomHubSpot
Support Capabilities

Not another chat agent

Omni‑channel

  • Web, email, chat
  • Thread memory
  • CSAT awareness
Production‑readyReal‑time

Grounded Answers

  • Inline citations
  • Change‑aware
  • Source links
Production‑readyReal‑time

Quality & Insights

  • Gaps in docs
  • Topic trends
  • Deflection tracking
Production‑readyReal‑time

Compliance Guard

  • PII redaction
  • Policy filters
  • Escalation rules
Production‑readyReal‑time

Fast Responses

  • Median < 1 min
  • Rate limits respected
  • Graceful degrade
Production‑readyReal‑time

Easy Maintenance

  • Auto‑sync docs
  • Freshness tags
  • Weekly updates
Production‑readyReal‑time
FAQ

Support Agent — Frequently Asked Questions

Everything you need to know about setup, pricing, routing, and maintenance.

How fast can we go live?
Most teams are live within 3–5 business days. We ingest your docs, set up channels, add policies, and run a short calibration before go‑live.
How do you keep answers correct?
We sync your sources on a schedule and use freshness tags and citations in every answer. Changes are reflected automatically.
What does escalation include?
A concise summary, relevant links, and next steps are attached to the ticket and routed to your human queue.
Which integrations are supported?
Zendesk, Intercom, HubSpot, and custom webhooks. We also support REST/GraphQL for bespoke systems.
Pricing
Usage‑based & transparent
  • Billed by messages and successful resolutions
  • Volume tiers reduce per‑message costs
  • Enterprise plans with SLAs and dedicated support
Next steps
See it live

We’ll walk through a sample conversation, routing, and your launch timeline.

Book a demo

Ready to elevate your support?

Give customers accurate answers the first time. See it live in a short demo.

Schedule live demo