Your privacymatters

Aether Labs ("we," "our," or "us") operates an AI services studio providing automation-first systems including AI cold calls, email automation, marketing chatbots, support agents, SMS systems, forum DM bots, social scraping, and review management services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

We use the information we collect for the following purposes:

• To provide, operate, and maintain our AI services and platform
• To communicate with you about your account, services, and support requests
• To process payments and manage billing
• To improve, personalize, and optimize our services and user experience
• To send you updates, marketing communications (with your consent), and service-related notices
• To detect, prevent, and address technical issues, fraud, or security threats
• To comply with legal obligations and enforce our agreements
• To analyze usage patterns and develop new features

We do not sell your personal information. We may share your information only in the following circumstances:

• With your explicit consent or at your direction
• With service providers and vendors who assist us in operating our business (e.g., cloud hosting, payment processors, analytics tools) under strict confidentiality agreements
• When required by law, legal process, or government request
• To protect our rights, privacy, safety, or property, or that of our users or others
• In connection with a merger, acquisition, or sale of assets (with notice to affected users)

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than providing services to us.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure cloud infrastructure with SOC 2 compliance
• Employee training on data protection and privacy
• Incident response procedures and monitoring systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@aetherlabs.ai. We will respond to your request within 30 days, or as required by applicable law.

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use cookies for essential functionality, analytics, and to improve user experience. We do not use cookies for advertising purposes without your consent.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

For client data processed through our AI services, retention periods are specified in our service agreements and may vary based on the type of service and legal requirements.

If you have any questions about this Privacy Policy or our data practices, please contact us: